At Colvin & Partners Solicitors, we are committed to providing a high‑quality legal service to all our clients. If something goes wrong, we want you to tell us so we can put it right, improve our standards, and resolve matters promptly and fairly.
If you are unhappy with any aspect of our service, fees, or the way your matter is being handled, please contact us as soon as possible.
You can complain by contacting:
Colvin & Partners Solicitors
Email: support@colvinandpartners.com
Telephone: 020 8952 7666
Address: 2 Langley Road, Watford, WD17 4PT
Please provide:
Step 1 — Acknowledgement: We will acknowledge your complaint within 5 working days.
Step 2 — Investigation: Your complaint will be investigated by a senior member of the firm who was not directly involved in your matter. They may review your file, speak to the staff involved, and request further information from you.
Step 3 — Response: We aim to provide a full written response within 28 days. If the matter is complex, we will update you and provide a revised timescale.
If you remain dissatisfied after our final response, you may be entitled to refer your complaint to the Legal Ombudsman.
You must normally do this:
Legal Ombudsman Contact Details:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Address: PO Box 6167, Slough, SL1 0EH
If your complaint relates to professional misconduct — such as dishonesty, discrimination, breach of SRA rules, or misuse of client money — you can report this directly to the Solicitors Regulation Authority (SRA).
SRA Website: https://www.sra.org.uk/consumers/problems/report-solicitor/
We do not participate in external ADR schemes, as the Legal Ombudsman is the approved body for complaints about legal services.
We take all complaints seriously and aim to resolve them fairly, promptly, and transparently, in accordance with SRA Standards and Regulations.